Thank you for shopping with Pirate Gold Poker. We want you to be completely satisfied with your purchase. Please review our return and refund policy below to understand your rights and responsibilities.
1. Return Eligibility
You have 14 days from the date of receiving your item to request a return. To be eligible for a return, your item must meet the following criteria:
- The item must be in the same condition as when you received it.
- It should be unused.
- The item must have all original tags and labels attached.
- It must be in its original packaging.
- You must provide a receipt or proof of purchase.
2. Requesting a Return
To start a return, please contact us at info@pirategoldpoker.com. We will guide you through the return process. Returns that are sent back to us without prior authorization will not be accepted.
3. Damages and Issues
Upon receiving your order, please inspect it immediately. If you notice that the item is defective, damaged, or if you receive the wrong item, contact us without delay. We will evaluate the issue and work to make it right.
4. Non-Returnable Items
Please note that certain types of items cannot be returned:
- Custom products, including special orders or personalized items.
- Sale items or gift cards.
If you have questions or concerns about the return eligibility of a specific item, please get in touch with us.
5. Exchanges
The quickest way to get the item you desire is to return the unwanted item following our return process. Once the return is accepted, you can make a separate purchase for the new item.
6. Refunds
We will notify you once we have received and inspected your return. If your return is approved, we will issue a refund to your original payment method. Please keep in mind that it may take some time for your bank or credit card company to process and post the refund.
7. Store Credit
For items purchased at full price, we offer the option of store credit. To request store credit, please email us at info@pirategoldpoker.com within 5 days of receiving your order. The item must be in its original condition with tags attached, unworn, unwashed, and unstained. You will be responsible for the cost of return postage.
8. Faulty Goods
We accept returns and refunds for faulty goods. If you receive a faulty item, please send an email to our customer care team at info@pirategoldpoker.com. Include detailed photos that clearly show the fault. Returns for faulty items must be initiated within 14 days of receiving the item.
We value your business and strive to provide excellent customer service. If you have any questions or need assistance with a return, please don't hesitate to contact us at info@pirategoldpoker.com. We are here to help!
